We’ve Got You Covered
While it’s a standard practice in our industry to offer up service options, we do our best to offer two clear options — blended or escalation — that avoid hidden fees and explain what you’re paying for.
All service options include:
Service Calls Repairs Warranty Coverage Toner Minimum Clicks Guaranteed 4 hour response time for down equipment
Blended vs. Escalation
With a blended service rate, you'll pay the same amount each month for the entire life of your 5-year plan. If you plan on keeping a machine for the foreseeable future, a blended rate offers the peace of mind that no matter how your service needs change, you’ll enjoy consistent, predictable per-page pricing.
Escalation allows you to save upfront when service needs are low, with an escalation in service cost that’s based on average service needs throughout the five-year plan. This option is a good fit with offices looking to upgrade to the latest technology regularly.
Taking care of your business is our business and we ensure that you’re covered with no stress on your office. New equipment protected with a service plan is guaranteed for 5 years; used equipment is guaranteed for 3 years. And if we can’t fix it, we’ll replace it with a comparable machine.